Frequently Asked Questions

If you are a medical centre we recommend you login in to order online so you can place orders on your account

You can register by clicking here and filling in our registration form.

Yes you can still shop online and pay by credit card without logging in if you do not have an account.

The website will autolocate you in Australia and allocate you to the nearest warehouse, and then it will display stock. You can also manually enter your postcode to reveal stock levels.

If you manually put your postcode in on a product page, the website will reveal your stock at the nearest warehouse. Alternatively you can log in and it will automatically locate your correct warehouse.

Yes, if you order it you will be placing that product on back order. Once it arrives we will ship it to you.

The website will prompt you at the check out to login if you have an account. Once you log in the order will automatically be moved to your logged in account and all the products will still be there.

Once logged in, you can click on “My Account” and then click on “Make Payment” follow the prompts to make a payment.

At the check out you will be given the ability to pay for your order by credit card. We accept Visa and Mastercard.

If you have an account you may place your order on the account. However if you don’t have an account with us, then we only accept Mastercard and Visa as a payment.

If you are ordering non chilled products (ambient) then the minimum spend is $250 + GST otherwise it is a $10 freight charge. If you are ordering cold chain or refrigerated products then the minimum spend is $300 + GST otherwise the freight charge is $20.

If you don't have an account and are ordering non chilled products (ambient) then the minimum spend is $250 + GST otherwise it is a $15 freight charge. If you are ordering cold chain or refrigerated products then the minimum spend is $300 + GST otherwise the freight charge is $20.

After you place your online order, we will contact you to add the freight charges. We calculate this based on the weight, size and dimensions of your order as well as where your delivery is going.